Should you be monitoring social media for mentions of your company and responding to customer services issues? Many companies are jumping on the social media band wagon and are experiencing success and great customer feed back.  You need to become proactive in your customer service!  If you find your customers who are having issues  and deal with their issues before they become a problem - your customers will be impressed by your customer service. This will result in your customers spreading good things about your company across social media and …

Twitter is a social networking and micro-blogging service that enables its users to send and read other users’ updates known as tweets. Tweets are text-based posts of up to 140 characters[verification needed] in length. Updates are displayed on the user’s profile page and delivered to other users who have signed up to receive them. Senders can restrict delivery to those in their circle of friends (delivery to everyone being the default). Users can send and receive updates via the Twitter website, SMS, RSS (receive only), or through applications such as …